THE HELP DESK
A little help
before you head out.
Find an answer, understand a feature, or get in touch.
GOOD TO KNOW
Let’s clear
that up.
Is RoamAlley available to download?
RoamAlley is coming to iPhone. We’ll add the official App Store link here when it is available.
What can I do for free?
Create personal trips, build itineraries and day guides, and explore community features. Optional RoamAlley Pro adds more tools for planning and traveling.
What’s included in RoamAlley Pro?
Pro includes the AI trip assistant, weather forecasts, Tripmates, offline plan downloads, tools to reduce travel and balance days, smart packing lists, calendar export, and a printable itinerary. Current subscription terms and prices are shown in the app.
Can I plan with friends?
Tripmates lets Pro travelers plan shared trips, share location when they choose, and track shared expenses. Each traveler needs their own Pro access to use these features.
Does RoamAlley book trips or send payments?
No. RoamAlley helps you plan and follow your trips. Book travel directly with your chosen providers. Shared expense tools track costs and balances; they do not transfer money.
How do packing lists work?
Pro travelers can start a packing list from essentials or ask AI for suggestions based on the trip’s dates, forecast, and planned places. Each traveler keeps their own list, so checking things off on a shared trip doesn’t change anyone else’s. Review suggestions against what you actually need.
Can I take my plan outside the app?
Pro travelers can add a trip’s stops to Apple Calendar, or export a calendar file for Google or Outlook Calendar. You can also print or share a PDF itinerary with a route map, each day’s stops, and QR codes that open each stop in Apple Maps. RoamAlley only adds events; it never reads your other calendar entries.
Can I use my plans without a connection?
Pro travelers can download plans for offline use. Download them before you go offline. Live services, new information, and shared updates need a connection.
Do I have to share my location?
Tripmate location sharing is optional. Location permissions and sharing controls are in the app and your device settings. See Privacy & choices for more information.
How do I get help or request account deletion?
Contact support@roamalley.com. The app also provides account deletion in your profile. For support, include your app version and a description of the problem, and leave out passwords and sensitive travel information.
A HUMAN ON THE OTHER END
Still have
a question?
Send us a message here and we’ll reply to the email you give us. You can also write to support@roamalley.com.
Found a bug while using the app? Settings → Report a Bug includes your app and device details automatically. Please leave out passwords, payment information, and sensitive documents.